Shipping & Refund Policy

Shipping Prices

Free shipping within North America on orders over $100.

We mail all Tumbled Earth products via Canada Post as it is the best service available. See below for locations and flat shipping rates. Prices are subject to change without notice.

  • Canada: $5 Regular Mail 2-13 business days. It usually takes 5 days to major urban centers.
  • USA: $10 Small Packet Air Mail 5-8 business days.
  • International: $15 Small Packet Air Mail 6-28 business days.

If you live in the Kimberley/Cranbrook area, you have the option to Pick Up (In Kimberley) and we waive the shipping cost.  The studio address is 165 Wallinger Avenue in Kimberley, BC.        

Please Note: Tumbled Earth is not responsible for any lost, stolen or damaged shipments. Buyer assumes all duties and customs costs for orders shipping outside of Canada. If you require tracking, please send us a message for a quote.

As most pieces are custom made, please allow up to one week for your jewelry to be created and mailed.  You will receive a notification when it has been mailed.

The jewelry is individually placed in an organza bag and then packaged in a protective bubble mailer so it arrives to you in perfect condition. If you are gifting the jewelry and want a message with the gift, please fill out the Notes section on the listing.

Product Availability

Although availability may be indicated on the website, we cannot guarantee product availability and therefore may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision or discontinuance we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

Refund Policy

For health concerns, all earring sales are final.  For everything else exchanges are available however, your jewelry must be unused and in the same condition that you received it. The customer must pay the return shipping and we will send you your new chosen piece at equal value. We do not provide monitory refunds. Please contact us before sending an item back for exchange. Our recieving address is 445 109 Avenue, Kimberley, BC, V1A 1Y7

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.                        

Jewelry Repairs

We stand behind the quality of Tumbled Earth jewelry. If for some reason you need a repair, we will cover the cost of all manufacturing defects. If the item is damaged due to personal use, dropped, etc., we will charge a small but reasonable fee. The customer must pay the return shipping and we will cover the cost of sending it back to you. Please contact us before sending an item for repair.